September 2023

13.09.2023

New Feature

Automatic Response Categorization

We're thrilled to introduce the Аutomatic Response Categorization feature, adding a sprinkle of AI magic to your Responder Inbox. Say goodbye to manual sorting and hello to the future of response management. Our AI-powered assistant now automatically categorizes responses, making it easier than ever to stay organized and efficient 🚀🧙‍♂️.

To fully take advantage of this feature, just turn the Auto-Resolve toggle to ON:

Here's how it works:

When a prospect replies to your email, Outbase auto-syncs and categorizes the response if you've enabled auto-resolve. It then moves the reply to the 'Resolved' tab, making it easy to track in your campaign metrics.

Within the 'Resolved' tab, you have the flexibility and complete control to review and modify the response type if you believe that a different response type would be more appropriate. As an additional enhancement, we've given the Response Categorisation menu a fresh redesign. Instead of the conventional drop-down menu, we've introduced individual icons for each response type giving a better visibility of all resolution options available.

Improvement

New Email Account Filter in the Prospects View

The Prospects Page also has an exciting new feature: the Email Account filter. Now you can easily filter and view prospects contacted through specific email accounts used in your campaigns. +