Test Connection

Check your email account has been added correctly and is ready to start sending emails for your campaign.

Once you've input all your account details, use the Send test email button in the top right of the screen to check your account is connected.

Pressing this allows Outbase to check the connection and server settings.

If the test is a success the pop-up will appear with check marks () against the sending and receiving tests conducted.

You will also receive a test email to the email address you are signed in with, from the account you have added 👍.

If there is an issue with the connection then the pop-up will appear with crosses () against the sending and receiving tests conducted.

If this happens, the SMTP / IMAP settings for the account are not correct.

Check the details you have entered on this page. Things to look out for include:

  • Is your email address spelled correctly?

  • Are the SMTP and IMAP settings correct? You may need to check this with your email provider.

  • Have you used the correct password?

    • If you are using your own password, have you spelled this correctly?

    • If you are using an app password, did you copy and paste the full code properly?

Once you've made any changes, click Send test email again to re-check the connection.

If you have checked all the above statements and are still having issues adding your account, please reach out to our support team through the live chat, or by emailing support@outbase.com and someone will be able to assist you.

Once the Send test email has been successful, click Next: Add signature to continue.

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