Gmail

Use these steps to add a Gmail email account to Outbase via IMAP/SMTP connection.

Connect via IMAP/SMTP

Check that IMAP/SMTP is enabled on the Gmail account

When connecting a Gmail account using SMTP, you have to make sure the correct SMTP and IMAP server settings are enabled. To check this is enabled on your Gmail account, follow the steps below:

1. Open Gmail by clicking here. 2. In the top right, click Settings (the gear icon), then click See all settings. 3. Click the Forwarding and POP/IMAP tab. 4. In the "IMAP access" section, select Enable IMAP. 5. Click Save Changes at the bottom of the screen.

For more information on using Gmail through other platforms from Google, click here.

Connect via Google

Connecting your Gmail account is now easier than ever. From Email Accounts, go to Email Accounts Manager and click Add Email Account.

Simply click the Sign in with Google button, then log in to your Gmail account or select the desired account.

Click 'Allow' after reviewing the required permissions. Once the connection is established, you will be redirected to the Email Account Settings page where you can customize your email preferences.

Add Gmail account

In the Account Settings, input the email account holder’s name, email, and either:

  • the account password, if less secure apps are enabled on the account (see the Allowing less secure apps section by clicking here).

  • an app password, if less secure apps are disabled on the account (see the Creating an App Password section by clicking here).

Outbase automatically adds the SMTP/IMAP information most commonly used by Gmail, but if this isn’t working you may need to check Gmail Help, by clicking here.

Allowing less secure apps

You may already have less secure apps enabled if the account is connected to other platforms - but to check this:

1. Go to the Less secure app access section of your Google Account by clicking here. You may need to sign in. 2. Turn Allow less secure apps on. 3. You can then enter your Gmail account password into the password field in Outbase Account Settings. 4. In General Settings on the right, you can assign the account to another user if needed, as well as adjust maximum emails sent daily and average delay between sends. These default to 500 and 50 respectively - which is our recommended settings. 5. When you're finished, head to the Test Connection section of this Guide to check your email account is connected and ready to go!

For more information on less secure apps from Google, click here.

Creating an App Password

To create an App Password you will first need to enable 2-Step Verification (also known as two-factor authentication) on your account if you don’t already! 2-Step Verification is an extra layer of security to your account in case your password is stolen or your account is compromised.

To turn on 2-Step Verification:

1. Open your Google Account by clicking here. 2. From the menu on the left, select Security. 3. Under “Signing in to Google,” select 2-Step Verification and then Get started. 4. Follow the on-screen steps.

For more information on 2-Step Verification from Google, click here.

Once 2-Step Verification is enabled, you will be able to create an App Password.

To create an App Password:

1. Open your Google Account by clicking here. 2. From the menu on the left, select Security. 3. Under "Signing in to Google," select App Passwords. You may need to sign in.

If you don’t have this option, it might be because:

  • 2-Step Verification is not set up for your account - see above for steps on how to turn this on.

  • Your account is through a work, school, or other organization - you will need to contact your Gmail IT Administrator to enable this setting.

4. At the bottom, from Select app, choose Other (Custom name) then type “Outbase” in the text field and click Generate. 5. The App Password is the 16-character code in the yellow bar. 6. Copy and paste this into the password field in Outbase Account Settings. 7. In General Settings on the right, you can assign the account to another user if needed, as well as adjust maximum emails sent daily and average delay between sends. These default to 500 and 50 respectively - which is our recommended settings. 8. When you're finished, head to the Test Connection section of this Guide to check your email account is connected and ready to go!

For more information on App Passwords from Google, click here.

If you're having difficulties, or require some additional support, reach out to us directly through the chat box in Outbase or email us at support@outbase.com.

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